سياسة الخصوصيةPrivacy Policy

Who we are

Lamma (ai.lamma.friends) offers fictional AI characters to chat and talk with. It is developed and operated by Lamma ("we", "us"), the controller responsible for your personal data under this policy. Privacy contact: shedmerr101@gmail.com.

This policy covers the app and this website, including the account deletion page.

Data we collect

1. Account data

• Guest account: a random user ID created automatically, with no email or name.
• Email and password: your email address. Passwords are hashed and managed by Firebase Authentication; we never see them.
• Sign in with Google or Apple: your account ID and email, plus your name and photo if your account shares them. Apple may give us a private relay email.

2. What you tell us about yourself

• The name you want the characters to call you, and how to address you (male, female or neutral).
• Your age group (13–17 or 18+). We don't ask for your date of birth.
• The country, dialect, language and interests you choose, and your device's time zone (to time messages and the daily reward).

3. Conversation content

• Text messages you send and the characters' replies, stored so your chats stay available to you.
• Voice: when you dictate or make a call, your audio is sent for speech-to-text and then discarded. We do not keep recordings of your voice. The resulting text is saved like any message.
• Photos you send in a chat: a smaller copy is sent to a vision model that describes it, and we keep the photo itself (up to 2048 pixels, with the camera's details such as location removed), its description and a small preview, so it stays sharp in your chat. It is stored privately in your account, reachable only through a private link your app receives, and is deleted with the conversation or your account.
• Camera in a video call: frames are sent to the vision model to be described and then discarded. We do not keep camera frames.

4. Memory

So the characters can remember you, the app extracts short notes from your chats (such as "loves coffee" or "has an exam on Thursday") and a summary about you. You can see all of them in the "Memory diary", edit or delete them, and switch memory off in Settings ("Let them remember me"). "Neighbourhood gossip" (characters sharing what they hear with each other) is optional, can be turned off, and stays inside your own account.

5. Usage and purchases

• Allowance usage counters (messages and call minutes), your relationship level with each character, gems, gifts and daily rewards.
• Your subscription status and Google Play purchase tokens, to verify purchases. Payment is handled entirely by Google Play; we never receive your card details.

6. Device and technical data

• Push token (Firebase Cloud Messaging), to deliver character messages if you turn them on.
• Crash reports (Firebase Crashlytics): device model, OS and app version, technical crash details and an installation ID.
• Usage analytics (Firebase Analytics / Google Analytics): app screens and website pages you open, general usage events (such as opening the app or visiting a page), device model, app version, language and approximate country. We do not use this for advertising.
• App integrity checks (Firebase App Check / Play Integrity), to block bots and fraud.
• IP address, processed transiently by our servers for security, abuse prevention and rate limiting; we don't attach it to your profile.

7. Safety and reports

• If a message suggests you may be at risk, we record a "safety alert" (its level and source) and the app immediately shows you support lines.
• If you report a character's reply, we store the reported reply, the reason and your note for review.
• If you send a deletion request from this website, we store your email and reason (if given) to process it.

How we use your data

We don't use your data for advertising, and we make no automated decisions about you with legal effects.

AI processing and our service providers

Character replies are generated by AI. To reply, we send the model provider your message and the context it needs: recent messages, relevant memories, your name and some preferences. We never send your email address, password or payment details. These providers act as our processors, through their commercial APIs and under their own terms and privacy policies:

Who we share data with

• We do not sell your data or share it for advertising.
• Other users never see your conversations. The characters are not real people.
• The service providers listed above, only as needed to run the service.
• When required by law or a court order, to protect someone's life or safety, or to investigate fraud or abuse.
• In a merger or acquisition, where the new owner keeps this policy or tells you first.

Who on our team can see your chats

Your chats are private. A small number of authorised team members can open them only when needed: to answer a support request from you, review a report or safety alert, investigate abuse, or comply with the law. Every time a conversation or your memories are opened, it is logged automatically in an audit log with the staff member and time.

International transfers

Your data may be processed outside your country, including in the EU, the United States and China, depending on the provider. For transfers from the EEA or the UK we rely on the safeguards the law provides, such as Standard Contractual Clauses or adequacy decisions, where applicable. Data protection laws in those countries may differ from yours.

How long we keep data

A guest account can't be recovered after you uninstall the app or sign out, so delete its data in the app first if you want it gone.

Your rights and choices

Right inside the app you can:

• See your chats and delete any conversation.
• See, edit and delete memories, wipe everything one character knows about you, or switch memory off.
• Change your name, language, dialect and how you're addressed.
• Turn notifications off in Settings or in your phone's settings.
• Delete your account and all data: Profile → Account → Delete everything, or on the account deletion page.

Depending on where you live (for example under the EU GDPR or data protection laws in Arab countries), you may have the right to access a copy of your data, correct it, delete it, restrict or object to its processing, port it, or withdraw consent. Email shedmerr101@gmail.com and we'll respond within 30 days; we may ask you to prove the account is yours. You can also complain to your local data protection authority.

Children and teens

• The app is not intended for, and not allowed for, children under 13, and we don't knowingly collect their data. If we learn an account belongs to a child under 13, we delete it.
• Users aged 13–17 automatically get teen mode: stricter content rules, no store or purchases, and no character messages or promotional notifications. The app can't turn a teen account into an adult one.
• If you're a parent or guardian and believe your child gave us data, contact us and we'll delete it. See also our Child Safety Standards.

Security

Data is encrypted in transit (TLS) and at rest on Google Cloud. Strict security rules make sure each user can only reach their own data, App Check blocks requests that don't come from the genuine app, and team access is limited to authorised people with every access logged. No system is 100% secure; if a breach affects you, we'll notify you and the authorities as the law requires.

A note about AI

The characters are fictional and their replies are generated by AI, which can be inaccurate. Nothing they say is medical, psychological, legal or financial advice. In an emergency, contact your local emergency services or the support lines shown in the app.

Changes to this policy

We may update this policy. We'll change the "Last updated" date above and, for significant changes, tell you in the app before they take effect.

Contact us